Recrutement de 01 Senior Technical Support Engineer

Recrutement de 01 Senior Technical Support Engineer
CDI - Senior Technical Support Engineer
Senior Technical Support Engineer
ref :584155 | 08 mai 2025

date limite de candidature : 06 août 2025

CityStars, Cairo, Égypte - Egypte


votre rôle

Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution

Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers

Serve as the primary point of contact for customers, delivering professional assistance and support

Accurately log all incidents and inquiries promptly and efficiently

Diagnose fault-related cases using software diagnostics and other relevant tools, aiming for proactive resolution

Keep customers updated on the status of their inquiries and incidents, escalating internally when necessary to meet performance objectives

Collaborate with internal departments and vendors to expedite fault resolution within defined SLAs

Independently resolve most incidents across all services, taking ownership of incident management from creation to resolution

Document all troubleshooting and incident management activities systematically using ticketing systems

Ensure timely resolution of incidents by escalating to appropriate experts and management as needed


votre profil

Skills Required:

Excellent interpersonal and communication skills to effectively engage with clients and internal teams
Ability to comprehend complex customer infrastructure and a strong understanding of services offered by Orange Business
Exceptional customer service skills to address client needs and ensure satisfaction
Proficient problem-solving abilities to identify and resolve issues promptly
Capability to perform effectively under pressure and manage challenging situations
Strong multitasking skills to handle multiple tasks concurrently
Fluency in English to communicate proficiently with diverse stakeholders
Preferred Skills:

CCNA certification is a plus, demonstrating a foundational understanding of networking principles and technologies

le plus de l'offre

Educational Background and Professional Experience:

B.Sc. Engineering, Telecommunications or Computer Engineering
(0 -2) years of experience in similar scope

entité
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contrat
CDI